Your business has gotten big enough that you have customers, prospects, employees and vendors scattered across the country. You don’t want long-distance fees discouraging them from calling you.
Getting a toll-free number for your business is the logical next step. But now you’ve got some complications to sort out. Do you want an 800 number? Or, do you want a vanity number, like 800-BEST-BUY?
from The Grasshopper Blog – Insights for Entrepreneurs https://grasshopper.com/blog/Toll-free vs vanity numbers whats the difference/